Position Profile


Job Title:  Web Analyst

Work Unit:  Corporate Strategic Services / IT Services

Ministry:   Alberta Municipal Affairs

Competition Number:  1042868

Date:  June 2017
 

Job Purpose and Organizational Context

 

Reporting to the Web Lead, this position is responsible for providing tactical expertise by supporting, developing and maintaining a broad range of web applications, tools and services for the department. This position provides functional and performance improvements, ensures web technologies and solutions are available for staff use and is responsible for maintaining, supporting and enhancing all of the departments public and internal facing websites. These websites include but are not limited to the ministry Intranet, ministry public website, Alberta Emergency Management Agency, Office of the Fire Commissioner, New Home Warranty and MGA Review websites.

This position provides, develops and implements custom web solutions and delivers timely operational web support and expertise to the department. This position also provides training to ministry staff on web applications such as OpenText, Opinio, SharePoint and WordPress.

Working within a team environment and often broadly defined project objectives, the Web Analyst is a recognized expert in providing web technology solutions within the ministry and contributes to all phases of evaluating, testing and implementing new and enhanced solutions.

Key Responsibilities/Accountabilities

  1.

Web Support (~40%): This position primarily provides effective and timely support to both internal and external stakeholders as it is imperative to maintaining the form and function of all ministry websites, tools and applications.; This position is the first point of contact for web related requests and requires extensive hands-on experience with a number of web technologies and software in order to properly resolve identified web issues. The Web Analyst must possess the skills to effectively manage time and multi-task to meet days of high volume support requests, where some requests require extensive troubleshooting and/or are time sensitive.

     
  2.

Website Training and Resources (~20%): The Web Analyst provides and communicates detailed web authoring steps to ensure business area web content editors can successfully update their web pages/sites. This includes leading individual and/or group training classes as well as providing related training resources on-line and through regular communications. This position is also responsible for on-going documentation creation, review and updates on ministry web resources, processes and procedures to ensure industry best practices are followed and a standardized approach exists for all stakeholders.

     
  3.

Web Development Projects (~30%): The Web Analyst will participate in the development of web projects by following established ministry standards and policies. This includes the development of new web applications, solutions, web sites or upgrades to existing technologies in order to stay modernized or introduce new features. As the web is dynamic in nature, the position must be knowledgeable with various programming languages and web technologies and be able to adapt those skills to satisfy future web platforms.

     
  4.

Web Maintenance and Performance Tuning (~5%): This position will work with other ministry or cross-government support teams to ensure that web vulnerabilities and risks are addressed and mitigated. The Web Analyst will utilize dedicated web performance tools to analyze, discover and resolve any further identified issues.

     
  5.

Website Security (~5%): The Web Analyst will work with security analysts to monitor, analyze and resolve security related concerns on the ministry websites.

Problem Solving Required

 

The following are examples of problems/issues/situations that this position would deal with frequently.

  • Web authoring issues (content editing, formatting, document linking, editing rights).
  • User access management for OpenText, Opinio, SharePoint and WordPress.
  • SharePoint site setups and content issues.
  • Implementation and support of SharePoint custom lists and workflows.
  • Adherence to web writing best practices.
  • Adherence to web processes and procedures.

Structured assistance is available for the Web Analyst in the form of approved web policies, guidelines, processes, standards and frameworks. Assistance is also available from the Web Lead or Director of IT Business Operations.

The impact of decisions or solutions from this position would directly impact ministry staff and would indirectly affect Albertans as staff may not have the appropriate tools, resources or support in order to communicate with stakeholders or Albertans. As the web is being utilized more as the standard tool within the ministry and as the standard medium to communicate with Albertans, the complexity and demand for web services, technology and support has increased.

Key Relationships and Purpose of Contacts

 
  • Ministry Staff - For providing web support, advice and guidance.
  • Web Council Members - Assists the council by providing advice to strategic direction, best practices and procedures for web technologies within the department.
  • Service Alberta Operational Teams - Liaise to ensure all Service Alberta web service and technology issues are dealt with and resolved.
  • Communications - Provide advice, guidance and support in regards to web design, processes and procedures.

Preferred Education and Technical Competencies

 

Education:

  • Diploma - Web Design and Development.

Training:

  • CSS3/HTML5, JavaScript/jQuery, CMS

Knowledge/Experience:

  • Proven experience in a client service environment.
  • Experience with a Content Management System and SharePoint.
  • Knowledge of webtrends and analytics.
  • Strong knowledge of modern programming languages.
  • Ability to demonstrate and facilitate training sessions on web technology.
  • Excellent communication skills (verbal, non-verbal and written), analytical skills, problem solving skills and the ability to deal with situations where information is difficult to obtain.
  • Ability to maintain relationships.
  • Ability to identify and evaluate information technology alternatives.
  • Ability to analyze and resolve complex issues.
  • Knowledge of ministry and GoA standards, policies, processes and procedures.
  • Knowledge of processes involved in web development, maintenance and support.
  • Ability to communicate technical and complex information both orally and in writing.

Job Behavioural Competencies

 
  • Creative Problem Solving
  • Develop Self and Others
  • Systems Thinking

 

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