Position Profile

Job Title:  Manager - Regional Support Services

Work Unit:  Delivery Services Portfolio, Calgary Region/Regional Support Services

Ministry:  Alberta Children's Services / Community and Social Services

Competition Number:  1041806

Date:  April 2017
 

Position Summary

 

Reporting to the Regional Manager, Finance and Administration for Children's Services / Community and Social Services Calgary Region, the role is responsible for the region’s Business Operations Support Functions, the Occupational Health and Safety (OHS) Program, and internal Training and Development.

The position is responsible for oversight of Business Operations Support Functions which includes collaborative integration of regional and worksite approaches and processes with a goal of efficient, effective, consistent and seamless administrative infrastructure supporting the delivery of regional services. The portfolio includes Accounts Payable and Expenditure Officer Administration, P-Card, Personnel and ExClaim Administration, Facility Management, Purchasing and Parking, Accommodations and Infrastructure, Mobile Device Management, Information Technology, and Regional Records Management.

The position is also accountable for the implementation of a comprehensive OHS plan that will result in an effective and efficient collaborative regional OHS program. The position leads, manages and directs the OHS function to ensure the region and its worksites meet and/or exceed Provincial OHS legislative requirements.

The role oversees the region’s Training and Development function which includes ensuring expert advice and training is available to support consistent delivery of programs and services within Calgary Region. The position provides leadership to the development, coordination and delivery of regional training activities for both internal staff and external service and training providers.

The position leads a team of five staff consisting of a Business Function Coordinator, two Occupational Health and Safety Resources and two Training and Development Coordinators.

Calgary Region is one of six regions within the province where 1,200 staff provide services to Albertans through 32 worksites.

Primary Accountabilities / Responsibilities

  1.

Business Operations Support Functions

  • Lead the development and implementation of a Business Operations Support Functions strategy to identify collaborative, integrated opportunities at provincial, regional and worksite levels.
  • Lead the development of an approach to implementing integrated business function recommendations at a regional level, including current and future state analysis, and impacts on human and capital resources.
  • Collaborate with various levels of regional and worksite management in the development of integrative best practices.
  • Provide recommendations to the Senior Manager, Finance and Administration regarding integration opportunities and plans.
  • Lead the evaluation of integration activities and provide recommendations for improvement or corrective practices.
     
  2.

Occupational Health and Safety

  • Lead the development and implementation of a regional OHS Committee and Working Group framework.
  • Oversee the assessment of regional OHS strengths and areas for improvement.
  • Lead the development and implementation of an integrated OHS Work Plan.
  • Lead the development and implementation of an OHS Communications Plan.
  • Facilitate and support leading and motivating multiple teams in various worksites across the region.
  • Provide recommendations and advice on best practices to the Senior Manager, Finance and Administration regarding OHS services and supports within the Calgary Region.
  • Provide recommendations to the Senior Manager, Finance and Administration regarding OHS matters to be referred to the Children's Services / Community and Social Services Departmental OHS Committee.
     
  3.

Training and Development

  • Lead the development and implementation of a regional training strategy.
  • Oversee the training needs assessment that identifies gaps and determines regional training needs.
  • Guide the development, implementation and delivery of on-going training for regional delivery services staff.
  • Oversee the development of a regional training schedule and of a regional training resource list.
  • Oversee training evaluation and implementation of changes required based on training participant feedback.
  • Collaborate with and provide advice to the regional leadership team re-grading training and development strategies.

Knowledge / Experience / Competencies

 

Knowledge:

  • Excellent knowledge and extensive experience with service delivery administrative workflows.
  • Excellent knowledge and extensive experience with service delivery computerized information systems.
  • General knowledge of relevant legislation and policies governing Children's Services / Community and Social Services programs and processes.
  • General knowledge and understanding of Children's Services / Community and Social Services delivery systems and programs.
  • Excellent knowledge of the GOA OHS Legislation, Program Elements and Committee Frameworks.
  • General knowledge of Children's Services / Community and Social Services, Delivery Services and Regional Operation Plans.
  • General knowledge of the Children's Services / Community and Social Services People Strategy.

Experience:

  • Demonstrated leadership, coaching, training and supervisory skills.
  • Demonstrated project management and organizational skills.
  • Demonstrated ability to develop and maintain team like relationships and to influence internal stakeholders to reach consensus on solutions.
  • Demonstrated ability to find and promote creative solutions to complex problems within the confines of program and system policies.
  • Excellent verbal and written communication skills.

Competencies: Systems Thinking, Creative Problem Solving, Drive for Results, Develop Networks

  • Leadership of the Business Operations Support Function, the OHS Program and internal Training and Development.
  • Develop, implement and coordinate Business Operation Support Function strategies for 32 worksites and 1,200 staff.
  • Work with other members of the regional leadership team to implement an effective and compliant response to GOA OHS requirements.
  • Develop and coordinate training strategies across the full spectrum of Children's Services / Community and Social Services programming.
  • Direct supervision of: Business Function Coordinator, two OHS Resources and a Training and Development Coordinator.
  • Coordinate internal work teams activities and regional staff and worksites; monitor results throughout the year to ensure objectives are met in support of priorities.
  • Consult and liaise with peers in other regions to pursue innovation and to develop best practices.

Primary Relationships / Contacts

Clients Frequency Nature and Purpose of Contact
Internal

Internal Teams (3)

Daily

Provide leadership direction, guidance, advice.

Regional Manager, Finance and Administration

Daily/Weekly

Provide update on team activities; obtain perspective on strategic direction; adjust priorities in a dynamic and evolving work environment.

Regional Support Services Manager Colleagues

Monthly

Discussion of regional issues; development of collaborative solutions.

Worksite Managers

As required

Provide operational implementation information and obtain evaluative feedback.

Directors (Stream Leads)

As required

Provide support to stream-related program decision-making.

Senior Operating Office

As required

Provide support to Delivery Services Portfolio information needs.

Corporate Services

As required

Provide support to Delivery Services Portfolio information requests.

External

Other Ministries

As required

Discussion of Children's Services / Community and Social Services issues; development of collaborative solutions.

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