Position Profile

Job Title:  Group Leader - Filing Compliance and Collections

Work Unit:  Tax and Revenue Administration, Revenue Operations / Finance and Property / Filing Compliance and Collections

Ministry:   Alberta Treasury Board and Finance

Competition Number:  1040731

Date:  February 2017



This supervisory position performs similar functions to Group Leaders in other work units of Revenue Operations that are responsible for administering tax programs. The main responsibilities are as follows:

  • Performs a leadership role in facilitating the administration and operations of a processing group.
  • Facilitates communication of group activities, performance measurement and process recommendations within the group and to management.
  • Assist in maintaining the processing capability of the group.
  • Supervises tax administration processes in accordance with legislation, policies and procedures resulting in fair and equitable treatment for clients.

Participates in staff development activities and performance management activities to ensure a high caliber service is delivered to clients and that the group is able to respond to changing needs.

Responsibilities and Activities


Leads, Develops and Supervises Staff

  • Assist in the day-to-day planning, operation, reporting and control of the processes assigned to the group.
  • Supervise group staff and review the group’s recommendations.
  • Provide first level problem resolution for the group.
  • Develop succession plans and learning and development plans for direct reports.
  • Coaches and mentors staff including facilitating and providing training/development to group members.
  • Encourages and demonstrates teamwork principles within the group.

Program/Process Management

  • Oversee the day to day administration of programs and processes in accordance with relevant Federal and Provincial legislation and TRA policies and procedures.
  • Assists in the management of process risk.
  • Assist group in setting and achieving production targets.
  • Participate in resource planning and may participate in the hiring process.
  • Oversees quality review function for the group.

Performance Management

  • Work with group members to draft, define individual and group performance contracts and evaluations.
  • Completes performance agreements for directs reports including conducting semi-annual reviews.
  • Reviews all performance agreements and learning plans for delegated staff quarterly.
  • Work with groups to establish performance targets and statistical reporting.

Client Service and Innovation

  • Provide first level liaison with external clients and stakeholders.
  • Provide process and policy advice.
  • Recommend amendments to existing policies, procedures, legislation and regulations.
  • Ensure functional consistency across process groups.
  • As required liaises/communicates with other Group Leads and Managers within Revenue Operations.



This Group Leader operates within a relatively well defined area of tax program administration and is guided by a variety of Federal and Provincial legislation as well as TRA and GOA policies and procedures.

Knowledge of all relevant legislation that affects collection and compliance functions used for administration of the Corporate Income Tax and the Commodity Tax Programs - specifically the Alberta Corporate Tax Act, the Federal Income Tax Act, the Alberta Fuel Tax Act, the Alberta Tobacco Tax Act, the Alberta Tourism Levy Act, and the Hospitals Act.

Uses sound judgement in determining how to apply legislation and provides processing advice to group members. Leads group on an ongoing/project basis. May be assigned to projects outside functional area within other areas of Revenue Operations as required.

Knowledge, Skills and Abilities

  • University degree plus 4 years progressively responsible related experience in a collections environment; or equivalent education/experience as described below:
    • 1 year of education for 1 year of directly related experience; or
    • 1 year directly related experience for 1 year of education.
  • Strong communication (written and verbal) and analytical skills are necessary. Demonstrated experience interpreting and applying provincial and federal legislation is essential. Also important are demonstrated skills in collaboration, data analysis, team building, client relations, and computer skills (Word, Excel, PowerPoint).
  • Supervisory experience is an asset.


Clients Frequency Nature and Purpose of Contact

Business Technology management


Systems Development Projects and maintenance of IT systems.

Systems Vendors (IARMS, CGI)

Monthly Systems Development Projects and maintenance of IT systems.

Tax Services

Monthly Technical interpretations, objections and appeals and updates to publications.

Supervision Exercised


This position directly supervises team members in the following classifications:

  • Senior Compliance Officers (Finance 3 / Program Services 3)
  • Compliance Officers (Finance 1 / Program Services 1)


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