Position Profile

Job Title:  Career and Employment Consultant

Work Unit:  Employment Services Delivery / Service Delivery Branch / Northwest Region

Ministry:   Alberta Human Services

Competition Number:  1040260

Date:  January 2017



Reporting to the Supervisor, the Career and Employment Consultant is a proactive professional who works to strengthen Alberta's workforce in response to the labour market in consultation and collaboration with departmental and community partners. The CEC provides support and guidance to business, industry and Albertans, to implement the Building and Educating Tomorrow's Workforce Strategy, assess career, employability, educational, employment and financial needs, and apply labour market information. The CEC assists individuals to make informed choices to enable them to support themselves and increase employability, economic and social well-being. Services are provided in accordance with the Alberta Public Service Vision and Values as well as Delivery Services Guiding Principles.

Responsibilities and Activities


Consistent with the guiding principles of the Department, provides career, training and employment counselling and support services to individuals and groups to assist them in arriving at informed decisions regarding their plan and to promote self-sufficiency in making such decisions in the future.


  • Conduct Service Needs Determination interviews to assist individuals, employers, and industry groups in clarifying and prioritizing service needs.
  • Determine eligibility for Alberta Works programs and services.
  • Utilize theories of human behaviour, career/employment development techniques and methodologies to help individuals identify achievable, realistic and meaningful life and career goals.
  • Provide advice in relation to educational options and financial resources.
  • Relay labour market information and relating that information to employment and training options.
  • Work with individuals to develop a mutually agreed upon plan to assist in attaining their career, education and/or employment goals.
  • Recommend approval of Student Funding and Skills Investment Program funding.
  • Develop, facilitate and lead workshops (e.g. career, employer, immigration).
  • Assist individuals in searching for work and advising/counselling individuals to assist them in maintaining work.
  • Provide labour market information to support those Albertans requiring information and self-directed services to enable them to find and maintain desired work, training or career information.
  • Consult with colleagues and community partners in efforts to assist and, when appropriate, refer individuals.
  • Respond to public inquiries for information and direction in relation to career research and work search.

Through developing effective external relationships with community partners ( industry, business organizations and associations, First Nations/Aboriginal groups, immigrant serving agencies, educational institutions/training providers, service agencies, and other GOA ministries/levels of government), markets Department programs and services to the community at large and fosters partnerships that enhance services to Albertans.


  • Consult and liaise with community partners.
  • Design, develop and deliver information to community partners regarding Department services and programs (e.g. LMI, ORES).
  • Engage in community consultations to determine the service needs of community partners and individuals.
  • Adopt a facilitative role to support and influence community partners concerning attraction/retention strategies to address labour market needs and skills shortages (e.g. Employer Connections, Employer Symposiums, Job Fairs).
  • Work with industry partners and associations to assist individuals impacted by workforce adjustment.
  • Develop and maintain effective networks/partnerships.

Performs employability and learning needs assessment to enable individuals to identify employment strengths and barriers and develop appropriate individual plans.


  • Conduct an interview to assess individual's abilities and potential.
  • Utilize appropriate testing tools and methodologies, administer assessments and interpret results (e.g. Career Decision Making System).
  • Co-ordinate access to external assessments (e.g. psychological, educational, functional capacity, etc.).
  • Provide information about and referral to various internal and external programs and services (e.g. AADAC, Mental Health etc.).
  • Assess needs for assistive technology and disability related supports.
  • Analyze information, interpret and apply policy in order to refer individuals to appropriate programs and services.

Provides case management and supports individual progress in meeting the goals defined in their individual plan.


  • Collaboratively work with individuals to revise plans.
  • Coordinate the provision of required services, supports and assistive technology.
  • Case conference with colleagues within and outside the department.
  • Case management/follow-up - review and monitor progress of the individual plan, as required, making recommendations to appropriate internal/external programs, services, resources, and post-employment supports.

Supports clients in crisis:


  • Provide immediate crisis intervention, assessing the presenting problem and providing brokerage and/or guidance and counselling to de-escalate/resolve the conflict.
  • Provide individuals with the support necessary to deal with their crisis needs, either by direct service delivery or by the timely and efficient referral to appropriate services.
  • Influence and advise individuals to develop individual plans that include goals, steps to achieve goals, responsibilities, and timelines focusing on existing services in the community.

Provides information on an array of programs and services pertaining to labour market information, work search and career advice through the about Market Information Centre (LMIC)/Resource Centers to support Albertans requiring information and self-directed services on an individual or group basis.


  • Inform/instruct in the use of Labour Market Information publications and resources.
  • Assist individuals to access self-directed services in the MIC and Resource Centers.
  • Identify and recommends material resources and services required to meet individual needs.
  • Provide information about and referral to various internal and external programs and services that augment and or complement the LMIC/Resource Centre.

Provides funding to individuals through departmental delegations of authority as prescribed in a variety of governing acts regulations and agreements. Supports individuals to access alternate funding options.


  • Determine eligibility and authorize/recommend funding available through Student Funding and the Labour Market Development Agreement, and Income and Employment Supports Act.
  • Authorize/recommend funding within delegated levels (e.g. Disability Related Employment Supports program, Canada Study Grant, Grants for Disabled, Canada Access Grant).
  • Respond to individual inquiries as to the status of application award determination.
  • Provide information to individuals and the community on funding options.
  • Maintain responsibilities as authorized counsellor regarding grant/loan funding (e.g. Counsel to Leave, IQAS).
  • Review personal and financial information provided on Alberta Works applications (and supporting documentation) for completeness. Assess applicant eligibility for Alberta Works programs and issue initial financial benefits to meet applicant's immediate needs.
  • Where applications have been denied, outline the appeal process and alternative resources.

Actively participates in departmental activities related to enhancing service provision to ensure alignment of Delivery's strategic vision.


  • Work collaboratively with other Department staff in the delivery of programs and services (e.g. Contract Services Coordinators, Regional Specialists).
  • Lead and/or participate in special project development, design and delivery.
  • Assist in the evaluation and development of Best Practices in the delivery of Department programs and services.
  • Participate in Department committees and initiatives.
  • Provide consulting support on department policy and procedures to Department contracted training providers.

In keeping with Department policies, procedures and Best Practices, the·CEC·will perform administration duties:


  • Ensure the timely completeness and accuracy of file documentation in hard copy and electronic file documentation, as required for case management, funding interventions and information sharing with other Department employees and contractors.
  • Ensure file documentation reflects prescribed 0olicies, procedures and FOIP requirements.



To ensure that Alberta's current and future labour needs are met, the Government of Alberta (GOA) is implementing a ten-year strategy, Building and Educating Tomorrow's Workforce (BETW). This initiative is co-led by Department and requires support from CEC staff. The CEC is challenged to be creative while working with Albertans to help address Alberta's labour and skill shortages and to consult with community partners.

Consistent with the guiding principles of Delivery Services, the CEC:

  • Has extensive knowledge of varied programs and services (internally and externally)
  • Interprets and applies program specific policies and procedures
  • Makes decisions as to program eligibility and support levels for individuals.
  • Conducts Service Needs Determination interviews to assist individuals, employers, and industry groups in clarifying and prioritizing service needs
  • Provides career, training and employment support services to individuals, groups and community partners
  • Provides funding to individuals through departmental delegations of authority and acts as an Authorized Counsellor
  • Provides case management and supports individual progress in meeting employment and/or training goals
  • Works with stakeholders to implement BETW, including but not limited to:
    • Employers, industry, business organizations and associations
    • Public and private educational institutions
    • Contracted service providers - agencies, psychologists, doctors, physiotherapists, occupational therapists
    • Other provincial government departments
    • Other GOA ministries and levels of government
    • Community agencies
    • First Nations/Aboriginal groups
    • Workers' Compensation Board
    • Albertans

Knowledge, Skills and Abilities


Working Knowledge of:

  • Disabilities and potential impacts on employment and career goals.
  • Career development and employment planning theories and strategies.
  • Adult learning strategies and techniques.
  • available community resources, education/training programs, government programs and services, and labour market information and trends
  • Income and Employment Supports Act, programs, policies and procedures.
  • Student funding; Disability Related Employment Supports; Skills Investment Strategy and Labour Market Development Agreement, programs, policies and procedures.
  • Social barriers, human behaviour, cultural diversity, family dynamics, behaviour change.
  • immigration issues (e.g. Temporary Foreign Worker Program, Provincial Nominee program, and Foreign Trained workers).
  • First Nations/Aboriginal issues.
  • Contract management processes.
  • Current information systems.
  • ALIS (Alberta Learning Information Service) and the Internet.
  • FOIP in all interactions and communications, the Alberta Public Service Vision and Values and Delivery Services Guiding Principles and ability to incorporate them into day-to-day practice.


  • Apply Alberta Public Service core competencies (e.g. adaptability, client focus, communication, organizational awareness, problem solving and judgement, results orientation and teamwork).
  • Apply critical thinking and decision making.
  • Apply knowledge of human behaviour theories, while applying career development and employment counselling techniques to support change, growth and development toward increased employability.
  • Interpret and apply labour market information and conditions to career planning and employment.
  • Well-developed interpersonal communication skills are essential to provide information, guidance and counselling to individuals.
  • Select, administer and interpret vocational tests and tools.
  • Exercise a high degree of independent decision making by applying professional standards to personal judgment and objectivity in dealing with Albertans, programs and community partners.
  • Exercise a high degree of independent decision-making while approving expenditures under delegated authorities for Department programs.
  • Sound relationship building skills and team building skills.
  • Effective public relations.
  • Good research skills. Well-developed oral/written and active listening skills.
  • Assume a leadership role within assigned responsibilities.
  • De-escalation/conflict resolution/negotiating/troubleshooting skills.
  • Computer skills in basic keyboarding, Microsoft Word/Internet applications, web browsers, Windows, Outlook, LMI systems.
  • May be a Commissioner for Oaths
  • Demonstrate leadership to the Alberta Public Service Vision and Values and Delivery Services Guiding Principles.


  • HS Staff - To provide information, seek updates on strategies process, identify challenges, provide direction and request follow-up.
  • Supervisor - Problem solving with, seek direction, clarify expectations, and strategize responses, updates.
  • Business, Community and Industry Partners and potential partners - Seek information, discuss possible solutions to labour force challenges, address: inform, attract, develop and retain issues.
  • Other Municipal and Provincial Government Representatives - To obtain specialized information and arrange for attendance at meetings.
  • Community Stakeholders - as required.
  • Site/Area Manager - Staff Meetings and as required.

Supervision Exercised



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